JP
Juan P
1 reviews | Active since Dec 2009
12 Feb 2019, 12:38
Contract Cancellation
Called yesterday to have my contract cancelled, was told that I am unable to do so as the contract only ends 13 February. Procedure explained to me was I need to call the 14th of February to get it cancelled. However, today (12/02) I have been credited with my usual contract MB and minutes. I am definitely not going to pay for this, as I have already indicated that I intend to cancel the contract. I spoke to Olga initially who has been very helpful, however after the first call, the operators are unable and unwilling to put me through to her.
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Replies (2)
MTN South Africa's replyOfficial
13 Feb 2019, 07:32Good day Juan
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Olga for assistance and for her to contact you directly.
The last month subscription still has to be paid. Your invoice date is on the 11th and will still be provisioned as usual.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Olga for assistance and for her to contact you directly.
The last month subscription still has to be paid. Your invoice date is on the 11th and will still be provisioned as usual.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply13 Feb 2019, 07:32
Official
Good day Juan
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Olga for assistance and for her to contact you directly.
The last month subscription still has to be paid. Your invoice date is on the 11th and will still be provisioned as usual.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Olga for assistance and for her to contact you directly.
The last month subscription still has to be paid. Your invoice date is on the 11th and will still be provisioned as usual.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
JP
Juan P's updateReviewer Update
13 Feb 2019, 07:36Olga did call me yesterday, please note that the matter has been dealt with. Olga is super!
JP
Juan P's update13 Feb 2019, 07:36
Reviewer Update
Olga did call me yesterday, please note that the matter has been dealt with. Olga is super!