NM
Nandiswa M
1 reviews | Active since Nov 2012
11 May 2015, 09:50
Contract cancellation
This is a second hellopeter complaint on MTNs blattant breach of contract.<br> <br> This is the reference number I got when I finally spoke to someonwe at the call centre ***.<br> <br> I will sue MTN for refund of subscription fees should you deduct money from my account. I want this contract cancelled with immediate effect.<br> <br>
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MTN South Africa's replyOfficial
18 May 2015, 11:57Hello Customer207,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 241 has been cancelled and migrated to prepaid. There is an amount of R449.00 payable and this is for usage from the 26 March 2015 to 26 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 241 has been cancelled and migrated to prepaid. There is an amount of R449.00 payable and this is for usage from the 26 March 2015 to 26 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:57
Official
Hello Customer207,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 241 has been cancelled and migrated to prepaid. There is an amount of R449.00 payable and this is for usage from the 26 March 2015 to 26 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 241 has been cancelled and migrated to prepaid. There is an amount of R449.00 payable and this is for usage from the 26 March 2015 to 26 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,