HF
Hennie F
1 reviews | Active since Apr 2010
16 Jan 2018, 09:49
Contract Cancellation
I have tried to cancel a contract by phoning the 808 number. I was transferred to the relevant Department and after listing to music for 45 minutes decided to call it a day. I then send an e-mail via the companies website and received no reply. I send a follow-up e-mail and yet again no response.
I then was called by MTN and offered another contract which I refused due to their bad service and explained to the caller my problem. He gave me an e-mail address of retensions and yes again no reply whatsoever.
It seems that I have to cancel my bank account and then when MTN wakes up start with negotiations to get rid of them.
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MTN South Africa's replyOfficial
16 Jan 2018, 12:55Good day Hennie
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the service you paying for.
We tried to call you but your number rang until we got your voice mail, we left messages.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contracts. I will also need your ID and mobile numbers you need cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply16 Jan 2018, 12:55
Official
Good day Hennie
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the service you paying for.
We tried to call you but your number rang until we got your voice mail, we left messages.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contracts. I will also need your ID and mobile numbers you need cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,