Contract Cancellation

Item: MTN South Africa
Rating: 1
Author: Art Z

MTN is so quick to assist with an upgrade. But very reluctant to assist with cancellations. For an upgrade they can help you in the store but when you want to cancel they tell you to call 808 and choose cancellation option and no one answers the phone. So how do I cancel now. Am I stuck with MTN for life? What’s up with that???

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

04 Jan 2018, 21:32

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the retentions department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply04 Jan 2018, 21:32

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the retentions department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Art Z's updateReviewer Update

05 Jan 2018, 10:26

Dear MTN, thank you for your response. Someone called me this morning to assist me and this issue has been resolved. I just request that you have a more proactive approach to ensuring that this does not happen again. I am not sure if calling 808 and following prompts and waiting to be attended is the most efficient way to assist customers. None the less. Thank you for the assistance once again.

Art Z's update05 Jan 2018, 10:26

Reviewer Update