Contract Cancellation
I have been trying to cancel my contract with MTN for weeks now and they keep giving me the run around. Last week I went to the store and they said it can’t be done in store i need to call. I then called and they said it could only be done on the 14th, after the expiry date of the 13th. I called this morning and selected cancel contract and then spoke to someone who then said no, she is not the right person and i must call ....i then called and spoke to someone else who said again no I’m on the wrong selection. I have literally been on hold all morning waiting for someone to help me cancel this contract. Why would MTN trick us and play games like this just to keep customers who DONT want to be with the like this. This is terrible and surely this goes against the Consumer Protection Act. I feel like i am being held hostage, R528 is a lot of money to keep paying for a service i no longer want!!! Shame on you MTN!
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MTN South Africa's replyOfficial
14 Nov 2017, 16:14Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Nov 2017, 16:14
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
14 Nov 2017, 17:10It is frustrating, when will someone get back to me. i was advised that if i don't cancel this today then i will continue to incur costs. I even tried to call again and after being on hold for hours was told that the retentions department was closing. You need to resolve this for me please i am running out of patience from trying to get this resolved all day.
's update14 Nov 2017, 17:10
Reviewer Update
It is frustrating, when will someone get back to me. i was advised that if i don't cancel this today then i will continue to incur costs. I even tried to call again and after being on hold for hours was told that the retentions department was closing. You need to resolve this for me please i am running out of patience from trying to get this resolved all day.