KN
Kefiloe N
1 reviews | Active since Sept 2017
26 Sept 2017, 12:06
Contract cancellation
Hi, I am not happy about your service. I called the customer care as I would like to cancel my contract. My last payment was on 2017/09/22. I called today (2017/09/26) at 8:30 and was transferred to retention department and was holding for like +-45 min. I called again at 11am and went through the same thing of holding for like 30 min then finally i spoke to one of the consulted who sounded VERY TIRED and kept putting me on hold for like 4 times. Whats annoying is that she did not resolve my issue instead the call ended (not sure if it was network or she released the phone). Can this matter be resolved ASAP otherwise come next month i wont make any payment!!!!!!!!!!! Your service sucks.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
28 Sept 2017, 19:53Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply28 Sept 2017, 19:53
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
KN
Kefiloe N's updateReviewer Update
29 Sept 2017, 07:24***
KN
Kefiloe N's update29 Sept 2017, 07:24
Reviewer Update
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KN
Kefiloe N's updateReviewer Update
02 Jan 2018, 10:40Hi,
I was asked to respond with my ID number and I did however since then the was no feedback provided whatsoever. This was on the 26-09-2017 when I wrote a complain and the company rep**** on the 28-09-2017 asking for my ID number and I responded immediately. Please reply ASAP. I am not happy with your services.
KN
Kefiloe N's update02 Jan 2018, 10:40
Reviewer Update
Hi,
I was asked to respond with my ID number and I did however since then the was no feedback provided whatsoever. This was on the 26-09-2017 when I wrote a complain and the company rep**** on the 28-09-2017 asking for my ID number and I responded immediately. Please reply ASAP. I am not happy with your services.