LM
Linda M
1 reviews | Active since Sept 2017
18 Sept 2017, 11:26
Contract Cancellation
Good day
I have been trying several times to cancel my two contracts with MTN , ********** number doesn't even go through , I tried too many times since last week , now all of a sudden I have been told there's an outstanding amount , of which my debit order date is the 1st and they debited successfully . I was told to send an email to ********** , still there's no response.
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MTN South Africa's replyOfficial
18 Sept 2017, 16:07Dear Linda,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been escalated to or retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2017, 16:07
Official
Dear Linda,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been escalated to or retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,