TP
Tarryn P
1 reviews | Active since Jul 2013
04 Sept 2017, 12:46
Contract Cancellation
I've been trying to cancel my MTN contract for the past month. I get phonecalls to upgrade regulary and when I advise I want to get cancel, I am refered to call the 808 number. I am currently on line with them AGAIN - I've been on hold for 47 minutes 26 seconds and counting. Anyone have any advice how I can go about getting this contract cancelled, I cant afford the expensive rates anymore. I've now stopped the debit order as well.
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MTN South Africa's replyOfficial
04 Sept 2017, 13:08Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your contract only expires 2017-11-27. Subscriptions payments will be required until the contract expired 27-11-2017.
To cancel the contract and cell number from the network 30 days cancellation is required.
To cancel the contract and convert the number to prepaid request should be done 1 day after the contract expired.
All data , minutes, airtime and sms need to be used up, once prepaid migration is done 2-24 hour all will be lost.
Note that after the number has been converted to prepaid you may load data/ airtime on the sim card.
If the sim card is not used for calls in +-90 days the cell number will be reversed back and allocated to a different user.
You may use your cell number and port to another provider after prepaid migration.
My email address: ***, please send to me the request for the cancellation or prepaid migration.
Please reactivate the debit order at the bank.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Sept 2017, 13:08
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your contract only expires 2017-11-27. Subscriptions payments will be required until the contract expired 27-11-2017.
To cancel the contract and cell number from the network 30 days cancellation is required.
To cancel the contract and convert the number to prepaid request should be done 1 day after the contract expired.
All data , minutes, airtime and sms need to be used up, once prepaid migration is done 2-24 hour all will be lost.
Note that after the number has been converted to prepaid you may load data/ airtime on the sim card.
If the sim card is not used for calls in +-90 days the cell number will be reversed back and allocated to a different user.
You may use your cell number and port to another provider after prepaid migration.
My email address: ***, please send to me the request for the cancellation or prepaid migration.
Please reactivate the debit order at the bank.
Kind Regards,
Alice van der Merwe
Best regards,