1 reviews | Active since Nov 2013
Contract cancellation [#***7]
<p>Again! MTN *****s me over. </p> <p> </p> <p>Good day,</p> <p> </p> <p>Cell phone number: ********** 693</p> <p> </p> <p>I have called MTN twice to cancel my contract. Last week i was advised that my account would be credited with data on 14th and then deactivated the following day 15 August because I want to cancel my contract but the full debit will still happen on the 20th for data that i only used for one day, simply because i wanted to cancel my contract. </p> <p> </p> <p>today the simcard was deactivated and all the data that im supposed to pay for on the 20th is all gone. What will i be paying for here exactly? I want that data back or I will make sure your debit order does not go through this week. Im tired of MTN and the ****py service when one wishes to cancel their contract. </p> <p> </p> <p>I was provided with the reference number above but no one has bothered to call me to rectify this!!!</p> <p> </p> <p> </p> <p> </p>
Good Day Thapelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Thapelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Dont bother!!! Im moving to Vodacom
Dont bother!!! Im moving to Vodacom
