Contract cancellation : *** [#***7]

Ref No. REQ*** My husband took out a contract with MTN- wifi in May 2015. We were in contact with Thembani Magnatia Buthelezi. But to date this wifi service has not been activated. My husband tried to resolve the problem that we were having with MTN, in particular that our modem was not activated since the day of the signing of the contract in May 2015. I then personally visited the MTN offices in Fourways in June, to cancel the contract, due to us never using the services, as the problem was ongoing. I was assured by Thembani, that the contract would be cancelled, even though she did not want me to return the modem. To date, the contract has not been cancelled, as I am receiving debits on my bank account, which increase on a monthly basis.<br> <br> I have tried unsuccessfully to contact the Fourways branch telephonically, but eventually have made contact with [Email Removed] who assured me that the problem would be resolved, but to date, after sending a further email, I have not received any confirmation of the cancellation of the contract, or the reimbur*****t of my debits. I'm not sure what else we can do to resolve this matter, which his unacceptable.<br> <br>