Contract cancellation : *** [#***7]

Veronica responded to my complaint on the 26th August - ***, and requested that the wireless unit be returned to MTN, in order for them to cancel the contract and to refund my debits. Veronica arranged for the unit to be collected from my offices, which was duly done on the 27th August.<br> <br> However, a further debit was deducted from my account this month - R519-00, which the bank returned. <br> <br> Therefore, to date, the contract has obviously not been cancelled, and my debits have not been refunded. I have also never been contacted by anyone from MTN again.<br> <br> This is shocking customer service - yet again !<br> <br> Regards,<br> <br> Cheryl Singleton<br> <br> Below message from Veronica :-<br> <br> Hello cherylsing,<br> <br> Thank you for your post.<br> <br> Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> As per our conversation, the device needs to be returned to our offices and once done we can cancel the contract and reverse all charges.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:***