Hellopeter
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1 reviews | Active since Apr 2017

01 Nov 2022, 10:41

Contract cancelation not done! Worst Service ever!

After being on the phone with MTN for 49 Minutes just to confirm that my contract is still not canceled. I Phoned them on the 30th of September to cancel. They told me it would take 30 days to cancel so went in to stores to check and on the 30th of October it was still not canceled. Reference Number below: ***

Now they have opened up a new ticket to close my contract. I just want it to move over to prepaid so I can port my number. Takes more that 2 Months. Ridiculous!!!! After 5 minutes I received a message saying the ticket is closed. Nothing new changed.

Also on my previous post MTN didn't even reply! Great service hahah. Will never recommend. So glad i am moving to a different service provide... Well that's If I can get my contract closed to port my number.

***

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Replies (1)
's update01 Nov 2022, 11:09
Reviewer Update
When they eventually answer the call they couldn't care less. They don't talk for like 5 minutes but you can hear people speaking in the background. After 5 minutes when they eventually speak to you they tell you they cant help as systems are down. They are very quick to call you and tell you thank you for being a loyal customer and offer additional services. If this is they way you treat loyal customers for almost 14 year, Im very glad I am leaving.