contract cancelation

Good day, Router nr ***

I have requested to cancel my Mtn contract, my contract ended on the 16th of December. As I already gave notice on the 22-11-2023 with the following reference nrs Ref no *** ***

I also spoke to retention dept ref nr *** to cancel the contract.

Could you please stop the account, so that no debit orders will go of my account as the contract is cancelled.

I've been struggling with MTN since the 22nd of November, and I am not getting anywhere. And also spend R300 on airtime trying to solve this problem.

If this problem is not resolved, I will report this issue to Hello Peter immediately.

I would like feedback today to resolve this issue,and I expect no stop order from MTN to go off on at the end of the month, for January or any other months. I am not paying anything, since my contract was suppose to end on the 16 of December. I already gave notice on the 22nd of November.

I am very dissapponted with the service from Mtn.

I trust that this matter will be resolved asap.

Kind Regards Sonja Lategan ***