CONTRACT CANCELATION

MTN WHY IS IT SO HARD FOR YOU TO PROCESS A CONTRACT CANCELLATION . SINCE NOVEMBER 2022 ITS BEEN THE SAME ISSUE GOING BACK AND FORWARD WITH YOU. I WAS TOLD TO PAY R113 FOR CANCELATION FEE I PAID MY CONTRACT WAS NOT CANCELLED. I CALLED AGAIN THEY SAID I PAY R92.53 I DID WHEN I CALLED TO CHECK IF ITS CANCELED THEY TOLD ME TO PAY R146 THIS IS TOO MUCH. OOOOH DON'T GET ME STARTED WITH YOUR CALL CENTRE ONE HAS TO HOLD FOR AN HOUR TO GET THROUGH YOUR "MTN CHAMPION" AND END UP NOT BEING ASSISTED OR GIVEN A REF NUMBER WHICH HELPS WITH NOTHING. NO WAIT EVEN WORSE AFTER HOLDING FOR SO LONG THE CALL GETS CUT OFF. THIS IS EMOTIONAL DAMAGE I FEEL LIKE IM BEING HELD HOSTAGE BECAUSE YOU FAILING TO CANCEL MY CONTARCT.