Contract Cancelation

I have spent the last month trying to cancel my contract, such a horrible experience.

When I was finally able to get hold of your agents I was put on a package that doesn't allow me to purchase WhatsApp data and I am unable to make calls because it says that I have insufficient funds to make a call even if I purchase airtime.

I have tried to call the call center with no luck, no one picks up, if they do no one is able to help, they transfer to a department that no one picks up. I have spent over two hours waiting for an agen to assist me. The stores in the mall say that they can't assist with this and that I have to call the call center.

MTN agents are rude and not willing to assist customers.