Contract cancelation and DISGUSTING CUSTOMER SERVICE

Yello! I am absolutely disgusted with your poor service and processes. Such a big company with absolutely no way of helping me??

I have been struggling for weeks to get an order canceled, I spoke to over 12 consultants on the call and 2 consultations in the store and nobody that can help me. The last person I spoke to was Hannah. This people are quick to transfer you through to this department and that department, logging tickets for what purpose then when you call in again, magically this ticket doesn't exist, yet I'm getting emails saying my query has been resolved when I call in no it has not. This application has been added to my credit profile but I didn't even get any device nothing.

I opened a online application the couriers did not even deliver this ****** phone, I called them they said delivery has been canceled and call mtn. I call mtn and do you think I can get this cancelled by mtn?? It takes more than 3 weeks to get a order canceled, they keep on saying its being sent to back office but back office is doing nothing absolutely nothing. I am completely disgusted by this company after being so excited to get this contract set up with them and look now not even a single inch of empathy I get from the complaints office that it's so rude. Speaking to customers so damn ugly. Do not post your brand to be this fancy but the people that works for it is so rude. At this point I'm not even bothered to get anything set up with this company at all.

It's so sad that I have to go to hello Peter to raise my concerns when I've been speaking to over 12 people on the phone wasting my money to buy airtime because if the line disconnects they don't even attempt to call you back and try their best to assist you.

If I have to raise this with the ombudsman then I definitely will as this is not fair towards me as a customer that I have to go through all this stress just to get a contract canceled. Absolutely ridiculous.