Contract cancelation

I had a contract with you MTN SA for two years which I never gave them any problems with the payments. My contract is now at its end and when I want to cancel it has been a struggle for me. On the 30th of June 2022 I was aware that my contract is coming to an end I called customer care line and everytime I tell them I want to cancel my contract they say they transfer me to a relevant department the line is cut off.

I tried several times the same thing continued to happen which is so disgusting and irritating. Eventually I managed to get through and the person who assisted me said I must wait until the 30th of July to cancel which I did not understand and I was not happy with. Why should I wait another month while was the last month to pay for that contract (service). I was told they will put for me a cancelation notice with service request number : ‪***‬. From the 27 of July until to date I have been trying calling the customer care number which doesn't give me an option to speak to the consultant. I also went to an mtn store so that they could assist me with canceling this contract they were also unuseful as they told me that don't have the power to cancel and their customer care line has been offline for several day.

Later I received an email which tells me that my contract has expired and I am now on a month to month subscription and I m going to pay R600 for a contract which I was paying R230 with router included. I hereby disapprove of this manner in which mtn treat its customers. I will never in my live use this network which I have been loyal to for many years which at the end treat me like *******. And I discourage others not to opt for it. Rather take their business somewhere else for pace of mind and happiness.