KM
Kwena M
1 reviews | Active since Oct 2015
13 Oct 2015, 11:45
CONTRACT CANCELATION
I called the call centre on the 30September to migrate my account from Contract to prepaid. Spoke to Mfundo, ***. He said that it will be done in 10days. This has not been done, it's now 13days later. I have been calling the useless call center with no success and yesterday the consultant I spoke to said the case is now with their Conservations team. <br> <br> This issue has been dragging for far too long. If it's not sorted within 24hours, I'm porting back to Vodacom.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Oct 2015, 12:49Hello Miss Kwena,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our cancellations department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our cancellations department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply13 Oct 2015, 12:49
Official
Hello Miss Kwena,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our cancellations department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our cancellations department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,