KC
Kevin C
1 reviews | Active since Apr 2018
21 Apr 2018, 14:54
Contract cancelation
Tried to put one of my mtn contracts on pre-paid. Get told to phone the call center. Get transferred to the cancelation dept and then a message to say service is not in operation and I must send an email. Send an email and get a message that my request is getting attention. Nothing happens for 2 weeks. Phone on Saturday morning, get through to the cancelation dept. Get told sorry that service is only available Monday to Friday. Why the hell do they even have someone in the cancelation dept even answering the phone!
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MTN South Africa's replyOfficial
23 Apr 2018, 05:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Apr 2018, 05:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,