Contract cancelation

I have a contract with mtn which was due to end in Sep 2025. I called in June to cancel i was told to call in September when the contract ends. I called in September i was then told I need to give in 2 month before it can be cancelled as per mtn t&c I need to be enrolled in a data receiving for a month then give 30 day noticed.

Whne I enquired as to why this was not told to me in June the very rude representative said she does not know why and there is no record that I called in June. I them requested to speak to a team leader as b I did no understand why I have to wai 2 months and pay for those months when contract ended. She told me the team leader is not available she's in a meeting and will be the whole day then disconnect my call

I called again on the 27th of Noverm as the contract was not cancelled and money was still been deducted. I spoke to Phakamile Mthembu who was very professional, I still wanted to speak to a team leader as I didn't understand why am i still being debited when I requested cancelation. I spoke to Caitlin Wilfred (team leader as I was told) who assured that my matter will be investigated and will receive response within 72hr. Till date im still waiting. MTN representative and service are the worst when it come to resolving matters. I regret taking a contract with them. I still have not received a modern which I was supposed to receive when I bought a laptop. I gave up as I was given the run around