Contract breach and empty promises from MTN

<p>On the 13th of December 2016 I upgraded at the West Coast mall. Part of the contract is 30gig free. I still haven't received it. But, my complaint is bigger than that. After 2 weeks I phoned 808 to hear why I haven't been issued with it yet, they said I must go back to the store. I went back and on the 28th they logged the call again... According to them it wasn't their fault. And the guy who helped me advised me to speak to his colleague, because he wasn't the one who did my upgrade!!!</p> <p> </p> <p> I left the store with the promise that I'll receive it within 3-5 days. On the 2nd I still haven't received my 30gig. I called 808 again, lady apologised and promised me 2-24hours. After 24hours, still nothing. Phoned again. The guy said because it was a public holiday the previous day, it's gonna take longer. But, definitely 2-24 hours now. After 24 hours still nothing. Called again. At this stage I was allready fed up. Told the guy it must be resolved now. No one could help me. And everyone was shifting the blame. I wanted to phone the West-Coast mall to lay a complaint and also to ask for help. They just don't answer the phone... ok, gave up with that. Asked the operator at 808 where can I lay a complaint. He gave me a number which isn't toll free. And after I've wasted R35 of airtime there and I was about to be cut off, because of my airtime, the guy said the other operator, should just have given me te tollfree 808 number. Ok, then I was cut off. Phoned agian. Laid a big complanit about everyting. Lady promised me it will be resolved quickly and that I will be contacted within 24hours regarding the complaint. </p> <p> </p> <p>Needless to say, I haven't heard anything. And...still no data. I have wasted a lot of money on data this holiday, because I was relying on that 30gig. And I wasted my money because, instead of buying a big bundle I bought small ones, because I was expecting that data to be loaded on my contract. And we went on holiday without wi-fi. Who needs wi-fi if you get 30 gig?? You can check how many times I have loaded data the last month. I would like to be reimbursed for that data and airtime too. </p> <p> </p> <p>Wish I could ask MTN to reimburse me for my time as well, because I've spend hours of my time on this. </p> <p> </p> <p>Furthermore if I am not being credited with my 30 gig data, I'm going to cancel my contract. It's contract breach from MTN's side. I must add that I have this account form 2001. And I had numerous lines and contracts. But, I had enough. With an upgrade there is always a problem.</p> <p> </p> <p>I'm giving you a few of the reference numbers. Unfortunately I don't have all of them. But, you can check on the system how many times I have phoned 808 from the 24th of December.</p> <p> </p> <p>Smc/ ********** 0100</p> <p> ********** 84</p> <p> ********** </p> <p> ********** 43</p> <p> ********** 70</p> <p> </p>