ST
Sibongile T
1 reviews | Active since Apr 2015
22 Apr 2015, 11:25
CONTRACT BAD SERVICE
So i have been trying to get hold of the contract call center for almost two weeks now, apparently MTN is experience high volume of calls. which is not my problem. on the 15 April 2015 i then decided to send an email to customer service and Busisiwe George responded saying someone will call me till today the 22 April 2015 no has called. I want to cancel my other contract phone with you guys. i recently upgraded on one of my phones and an actually regretting to have made that decision. simply because i was never advised that there is a upgrade fee meaning that i will now be paying R500 for my contract which i never budgeted for, to my knowledge what am suppose to pay you guys as of next month is 345. my other problem you guys keep suspended my account WHY??? cost i pay every month without fail.<br> <br> NOTE: i do not have the upgrade fee on my budget. <br> <br> Can someone from your high volume of calls - call center please contact me ASAP.
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MTN South Africa's replyOfficial
04 May 2015, 16:20Hello Starlight_2419,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Under the circumstances with you not being advised that you will be liable for an upgrade fee of R104.99, we've taken a decision to credit your account with the said amount and it will deplete your next invoice reducing the amount that you will need to pay once the new invoice has been generated on the 13th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Under the circumstances with you not being advised that you will be liable for an upgrade fee of R104.99, we've taken a decision to credit your account with the said amount and it will deplete your next invoice reducing the amount that you will need to pay once the new invoice has been generated on the 13th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 16:20
Official
Hello Starlight_2419,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Under the circumstances with you not being advised that you will be liable for an upgrade fee of R104.99, we've taken a decision to credit your account with the said amount and it will deplete your next invoice reducing the amount that you will need to pay once the new invoice has been generated on the 13th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
Under the circumstances with you not being advised that you will be liable for an upgrade fee of R104.99, we've taken a decision to credit your account with the said amount and it will deplete your next invoice reducing the amount that you will need to pay once the new invoice has been generated on the 13th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,