1 reviews | Active since Jan 2013
Contract application still not processed after >5 days
Very disappointed as I recommended that my mum apply for an Mtn contract. After >5 days and several calls & visits to the store, the application has still not been processed. Apparently still pending. Even a 'NO' would be better than this as we are now on a long weekend and she is without a phone on a farm in the middle of nowhere. (Telkom lines long ****** as well). We were told it won't take longer than 48 hrs, so more than 5 days is really completely unacceptable and extremely poor service delivery. Regret my recommendation. What happened to service???
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Cape Gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaint Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Cape Gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaint Management Team
Best regards,