ZA
Zunaid A
1 reviews | Active since Nov 2013
05 Jan 2017, 13:22
Contract application "Processing" for over a month.
<p>I have not received such poor service from MTN in all my years with you guys.</p> <p> </p> <p>I app**** for a contract on 25 November 2016. I've since been to the MTN store around 10 times and called MTN Sales a few times. All I ever get is that my application is STILL "Processing".</p> <p> </p> <p>Is there anyone other than the consultants that I could speak to? Someone who could tell me something other than "I will escalate it" or "you just need to wait".</p>
Helpful (0)
Replies (4)0
Replies (4)ZA
Zunaid A's updateReviewer Update
07 Jan 2017, 02:50Since writing this review, my application was finally approved. I have now converted my rating to average. Once I receive the promo data and minutes, I will convert the rating to great.
ZA
Zunaid A's update07 Jan 2017, 02:50
Reviewer Update
Since writing this review, my application was finally approved. I have now converted my rating to average. Once I receive the promo data and minutes, I will convert the rating to great.
MTN South Africa's replyOfficial
16 Jan 2017, 15:37Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply16 Jan 2017, 15:37
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's replyOfficial
16 Jan 2017, 15:37Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply16 Jan 2017, 15:37
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
ZA
Zunaid A's updateReviewer Update
16 Jan 2017, 19:47Thank you for your assistance but all is now sorted.
ZA
Zunaid A's update16 Jan 2017, 19:47
Reviewer Update
Thank you for your assistance but all is now sorted.