TM
Taahir M
1 reviews | Active since Jan 2017
05 Dec 2017, 14:32
Contract Application Pending For A Week
I app**** for 2 x MTN Contracts on Wednesday 29/11/2017.
To this end there has been no change in status regarding approval. I have followed up on numerous occasions with the store in which I app**** and all they say is that they waiting. I can’t believe it would take more than a week for an approval. The other issue is, we are leaving for holiday this week and if i do not have the phone by tomorrow i will be unable to sign for the contract until next year.
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Replies (2)
MTN South Africa's replyOfficial
05 Dec 2017, 14:54Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the I.D number given, there are no recent applications pending. Kindly assist in forwarding the store details to the below mail address to assist on fast tracking the process for collection of package to be done urgently.
Mail: ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply05 Dec 2017, 14:54
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the I.D number given, there are no recent applications pending. Kindly assist in forwarding the store details to the below mail address to assist on fast tracking the process for collection of package to be done urgently.
Mail: ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's replyOfficial
05 Dec 2017, 15:19Good day Taahir.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to management.
You will be contacted shortly.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply05 Dec 2017, 15:19
Official
Good day Taahir.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to management.
You will be contacted shortly.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,