Contract Application - MTN

Application number: ***2

Applicant : Mrs Fehmeeda Abdoola

ID Number : ***

The above application refers.

I am totally disgusted and disappointed at the service received from MTN regarding the above contract application.

My application for a Samsung Galaxy S20 FE was approved on the 06 December 2021.

The Contract included a phone together with a Samsung watch at R389 for 36 months.

An agent from MTN phoned me on the 8TH December stating that the application wea approved and that the order would be despatched shortly as stocks were expected soon. He also discussed that my Debit Order would be effected as from the 05th January 2022.

Knowing a Company such as MTN, I decided to wait for the delivery and thus used an Analogue phone.

Two weeks later when I did not as yet receive my phone I called MTN enquiring about my phone and watch only to be told by the consultant that MTN is still awaiting their delivery and that due to my application being approved I should just be patient as they were expecting delivery at any time.

When I did not receive my delivery another 2 weeks later, I was told that due to the Festive season, deliveries were delayed but that it should be at any time.

I then called MTN today, Friday 4th February only to be told that my application had been cancelled due to stock not arriving.

I find this service totally unacceptable and after wating for at least 50 days, I expect MTN to honour this application, failing which I would take this matter to higher authorities as well as writing a report on Hello Peter.

Please note that I have NOT cancelled this application and have been using an Analogue phone to this present day due to being confident that I was dealing with a reputable company such as MTN.

I eagerly await your favourable reply before proceeding further.

Fehmeeda Abdoola

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