Contract application ignored

On black Friday I app**** for a contract from the mtn web site. After entering all of my details I received an email stating

Y'ello, Thank you for applying for an MTN Contract through our Online Shop. One of our dedicated agents will contact you within 24 hours on weekdays to complete your application during which time you will be required to provide the following supporting documentation: Identity Document 3 months bank statements Proof of residence Payslip/proof of income Your reference number is: ********** 09

I was not contacted. I sent a message from the contact us form of the web site, ref # ********** 5. I was not contacted about my support ticket. I sent multiple emails to multiple addresses and have not had any feedback from them.

11 days after applying for the contract online I decided to try and phone someone. So I called a number of different call centers and kept being transferred between different departments when I finally spoke to someone that told me that the contracts were no longer available. When I enquired why nobody had contacted me within 24h I was told that they were too busy.

If I was contacted the same day to say MTN was no longer offering this deal I could of app**** for a similar deal from telkom, but because of MTNs lack of customer service I now miss out on both deals