LB
Leslie B
1 reviews | Active since Jan 2018
20 Jun 2018, 12:29
Contract application declined in error
app**** for an mtn sim only contract. contract declined ,previous mtn account with legal. i am trying to find out which contract they are referring to. no response from legal.
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
20 Jun 2018, 13:07Good day Leslie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that only our legal department has the authority to remove the legal status on your acc. Kindly contact our call centre @ 135 and request speak to legal and you will be assisted.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jun 2018, 13:07
Official
Good day Leslie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that only our legal department has the authority to remove the legal status on your acc. Kindly contact our call centre @ 135 and request speak to legal and you will be assisted.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LB
Leslie B's updateReviewer Update
20 Jun 2018, 13:20hi, i do not have an mtn number and when i try and call ********** from my landline of mobile phone it says that the number does not exist.
LB
Leslie B's update20 Jun 2018, 13:20
Reviewer Update
hi, i do not have an mtn number and when i try and call ********** from my landline of mobile phone it says that the number does not exist.
LB
Leslie B's updateReviewer Update
21 Jun 2018, 09:53Tv*** sim contract declined. please provide more information as to why????????
LB
Leslie B's update21 Jun 2018, 09:53
Reviewer Update
Tv*** sim contract declined. please provide more information as to why????????
LB
Leslie B's updateReviewer Update
21 Jun 2018, 11:48MTN has a very poor application process if they dont provide applicants the opportunity to query decisions. no one got back to me, and i have zero detail about the reason for the application being rejected.
LB
Leslie B's update21 Jun 2018, 11:48
Reviewer Update
MTN has a very poor application process if they dont provide applicants the opportunity to query decisions. no one got back to me, and i have zero detail about the reason for the application being rejected.
LB
Leslie B's updateReviewer Update
22 Jun 2018, 10:56still no resolution from MTN!!called store and now the issue is that they have the incorrect banking details. despite the fact that i provided all my updated information. why are they not archiving old customers. who assumes that a person's details might not change!
LB
Leslie B's update22 Jun 2018, 10:56
Reviewer Update
still no resolution from MTN!!called store and now the issue is that they have the incorrect banking details. despite the fact that i provided all my updated information. why are they not archiving old customers. who assumes that a person's details might not change!
LB
Leslie B's updateReviewer Update
22 Jun 2018, 15:49issue eventually resolved in store.
LB
Leslie B's update22 Jun 2018, 15:49
Reviewer Update
issue eventually resolved in store.