RW
Rohan W
1 reviews | Active since Sept 2017
09 Feb 2018, 09:36
Contract Application Declined
For the last few months I have attempted to move from prepaid to contract with MTN. First time i attempted to get a phone contract. Declined. Second time a SIM only package. Declined. Reason? *****! i call MTN's MULTIPLE hotlines and no one can tell me anything. One person says call 173 and ask for the Internal ***** Department. This department is non-existent/un-contactable. I call someone else, "Sorry, your account does not exist."!?! I have been on prepaid for the last 5 years, what do you mean my account doesn't exist?. Is it an issue with my credit score? no, i have 5000+ or some jazz like that. I've tweeted and all MTN says is call this number and it goes in a cycle.
This is ridiculous.
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Replies (2)
MTN South Africa's replyOfficial
11 Feb 2018, 09:34Good day Rohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the contract that you want.
We would like to advise that this matter is receiving priority attention. We have escalated the matter to the MTN direct's manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
They will contact you with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply11 Feb 2018, 09:34
Official
Good day Rohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the contract that you want.
We would like to advise that this matter is receiving priority attention. We have escalated the matter to the MTN direct's manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
They will contact you with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
11 Feb 2018, 09:35Good day Rohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the contract that you want.
We would like to advise that this matter is receiving priority attention. We have escalated the matter to the MTN directs manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
They will contact you with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply11 Feb 2018, 09:35
Official
Good day Rohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of not getting the contract that you want.
We would like to advise that this matter is receiving priority attention. We have escalated the matter to the MTN directs manager as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
They will contact you with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,