Contract and Promises not honoured

I received a few calls from MTN urging me to upgrade/renew my contract in July. After considering the option, I decided to renew upgrade on the 27th of July. The agent stated that he was from MTN Direct and that the offer that they were giving me was a MTN Direct exclusive. Basically the 10G free data & unlimited MTN to MTN calls for the first 3 months after the upgrade.

The phone was promised to be delivered within 14 days of accepting the contract and that I would have at least two weeks after delivery of the phone in which to terminate the upgrade.

Today is the 29th of August and I have no news regarding the delivery of my phone. I have been sent from pillar to post after calling 808, ********** , ********** , 0 ********** 41, ********** , ********** . Nobody wants to take responsibility and I keep getting transferred and given another number to call.

I even visited the Canal Walk MTN Centre on Sunday 27th August and was just given the ********** to call stating that one of the supervisors there will be able to assist me. The supervisor there gave me the tel nr ********** to call - a nr that doesn't exist....

I would like to cancel my contract/upgrade and have already been receiving my free minutes/data which I only wanted when I received my new phone so that I can use the minutes and data effectively for the apps etc that I want downloaded on the new phone.

I would like this matter escalated to someone senior that is able to assist me or I will be forced to cancel my contract, this after being a loyal customer for at least 12+ years.

I have never been given the run-around like this before and this is probably the worst customer service I have received from a corporate to date.

I trust that I will be contacted shortly to have my problems sorted out.

Regards