1 reviews | Active since May 2013
CONTRACT and faulty devices
About 2 weeks ago my mom ordered a mtn tab and data online. She then got it on the 22 May 2015 from MTN Festival mall. When she got home and turned it on there was a dead pixel on the screen. She then took it back on Saturday morning 23 May 2015. She was told they cant replace it and have to book it in for repairs. The guy and his manager promised she would get it on the Monday or Tuesday. Which is 25 - 26 May 2015. Until today she has not heard a single word from either one of them at MTN festival mall. She wants this to be cancelled she'll rather take out a contract with vodacom. Since this isn't the first time something like this has happened with an MTN Contract... Please cancel!!! Wont ever buy from MTN Again!!! <br> <br> Mrs. D van Heerden *** (mom)<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***