CS
Charmaine S
1 reviews | Active since Oct 2011
16 Mar 2022, 10:22
Contract amount higher than it should - unacceptable....
I have renewed my Data contract with MTN South Africa, I am suppose to pay R199.00 per month but every month I am paying much more than I should - I pay R298.98 which is unacceptable for me as I signed a contract to pay R199.00. I have contacted your call center, they have informed me to do the following: *155# option 1 which I have done but the payment is still higher than it should. I want answers why do you charge me more than what is should delete and block anything else on this account that should not be there as I will not longer pay more than what I should. I want a senior person to contact me via e-mail to explain to me why is my account all the time higher.
Helpful (0)
Replies (1)0
Replies (1)CS
Charmaine S's updateReviewer Update
17 Mar 2022, 13:41Nobody has still not reply or contact me, this is worrying me if this is the correct Company I signed up as my service provider if their service is really so poor in replying back to a customer that is paying their salaries and keep their Company running, I am thinking very strongly to move to a new service provider that is willing to assist me if there is any issues.
CS
Charmaine S's update17 Mar 2022, 13:41
Reviewer Update
Nobody has still not reply or contact me, this is worrying me if this is the correct Company I signed up as my service provider if their service is really so poor in replying back to a customer that is paying their salaries and keep their Company running, I am thinking very strongly to move to a new service provider that is willing to assist me if there is any issues.