Contract allocated to another customer

I have been dealing with MTN on the cancellation of my contract for the past four weeks.

I took a new contract with MTN Ballito and awaited activation and it never happened for more than a week.

I used the allocated to print my business card and other brochures.

I eventually left the country for a few months for business reasons. When I returned I went to Mtn Umhlanga to sort the contract out as it was still not activated. The lady informed me I had to do a sim swop for it to work. Which did not work at all. I returned to the same store and nothing was done again.

I live in Stanger so I went to the local branch to sort it out as it is costing me too much to drive up and down. Instead I was questioned as to why I left it so long and told by Ms Benni they cannot help and I must go to where I took the contract.

I then went back to the ballito store and the MTN rep did a "reset". Nothing changed. Still does not work.

I returned to the store and refused to leave until it gets sorted. I was served by someone different who then informed me that the number for the contract was already in use and the system incorrectly allocated a prepaid number belonging to an existing customer.

This is utterly pathetic, I am paying for a contract that is in use by someone else, and which took, and is taking forever to correct. More so, I am now sitting with a bunch of business cards and brochures that I cannot use, which costs more than the contract. MTN is a ******* and should be ashamed to be called a service provider. As usual taking advantage of people. I am still waiting for the manager of the store, Andrew Jacobs, to get back to me.

I requested a call from Martin Govender, one of the regional managers, still waiting for him.

MTNs service is putrid!!!!!

Use another networ****