Contract Airtime Scandal

<p>On the 2nd of March 2017 i had dialed the MTN 141 service to check if my contract airtime had been loaded which should normally load on the 2nd of each month. Sadly only to see i have a 0 airtime balance. What makes it worse is had carried over airtime from the previous month and even that had disappeared. I then proceeded to call MTN customer service where i explained they should resolve this asap as i use my phone for business purposes. They had said to me it takes 2 - 24 hours for a problem to be resolved. Its now the 6th of March and guess what i still have no airtime loaded or had my carry over airtime given bavk to me. I am busy making calls out of bundle rates and a supervisor at MTN gave me his word over a recorded call they will credit me for making calls out of bundle as its their fault and not mine. Will they prorata me the number of days i dont have my airtime ? Will they still make me pay the full monthly contract amount. Well knowing MTN simply does not care and too date nobody contacted me to give feedback. This is not first time major problem i had with MTN but not so long ago they also charged me for about almost 1 year cell phone insurance that i had cancelled upon taking a new contract. i fought to get it resolved and when it was resolved i got not a cent back for what i had paid. I even wrote to hello peter were someone from MTN rep**** they will resolve and get in touch with me. But this person who responds to your hello peter does nothing but to try save the image of MTN with his words as nobody contacted me at all till i threatened their insurance department with legal action. A lesson to all consumers especially those who use their phones for business purposes/high volume spenders like me please reconsider when dealing with these ******. First they rob me of money for insurance which i cancelled cos they know if you dont pay them even if they at fault they will cut your services + list you for non payment with the credit bureau and now they ***** my carry over airtime + leave me in the dark with loading my contact airtime. Because they have millions of customers you are just another number to them. Disgusting and ******* who just dont bother about the 1 customer with a problem. So please dont be fooled by MTN as you could be the next victim like me. The day my contract expires i will certainly never return to MTN. I am fed up of their bull****!!! </p>