LS
Lee-Ryall Scheepers
1 reviews | Active since Jul 2013
29 Jul 2015, 11:24
CONTRACT AIRTIME
I've been trying to get through to the call centre for over a month now. My contract airtime is disappearing without me using it. If there's any other services linked to my account, i want it removed immediately. I would also like an audit report for my account.<br> <br> I cannot get hold of anybody to resolve this. I need this attended to urgently.<br> <br> <br> Gwen
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MTN South Africa's replyOfficial
12 Aug 2015, 10:19Hello Lee-Ryall,
We are truly sorry for any inconvenience caused and for the delayed response to your post. it was never our intention to have dissatisfied you in any way.
We've discovered that your number has been subscribed to the services of Mira Networks & Basebone. They've been charging you for content charges, whereby your airtime was depleted.
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We've now logged an unsubscribed request and also requested for a refund to be processed. Your unsubscribe has been logged as #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. it was never our intention to have dissatisfied you in any way.
We've discovered that your number has been subscribed to the services of Mira Networks & Basebone. They've been charging you for content charges, whereby your airtime was depleted.
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We've now logged an unsubscribed request and also requested for a refund to be processed. Your unsubscribe has been logged as #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Aug 2015, 10:19
Official
Hello Lee-Ryall,
We are truly sorry for any inconvenience caused and for the delayed response to your post. it was never our intention to have dissatisfied you in any way.
We've discovered that your number has been subscribed to the services of Mira Networks & Basebone. They've been charging you for content charges, whereby your airtime was depleted.
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We've now logged an unsubscribed request and also requested for a refund to be processed. Your unsubscribe has been logged as #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. it was never our intention to have dissatisfied you in any way.
We've discovered that your number has been subscribed to the services of Mira Networks & Basebone. They've been charging you for content charges, whereby your airtime was depleted.
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We've now logged an unsubscribed request and also requested for a refund to be processed. Your unsubscribe has been logged as #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,