dM
dimakotso M
1 reviews | Active since Nov 2015
04 Nov 2015, 18:01
CONTRACT AGREEMENT / BLOCK PHONE
I have had a contract with MTN for more than 10 yrs, renewable every 24 month. 2014 i had financial problems and due to non payment my account was handed over to VVM attorneys, I made a payment arrangement to settle the account and started payments. On 3rd August 2015, i settled the account and VVM promised to sent me a settlement letter, which i still have not received, I've called VVM &
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MTN South Africa's replyOfficial
14 Nov 2015, 15:00Hello dirakau@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply14 Nov 2015, 15:00
Official
Hello dirakau@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Rosetta
REQ:***
Best regards,