GS
Gary S
1 reviews | Active since Feb 2016
19 Nov 2024, 12:03
******* Contract Activation - by MTN Constantia
I have just tried to upgrade my MTN contract to a new devise and was advised that i would need to pay a cancellation Fee on the existing 36 month data contract which was activated by MTN Constantia without my permission. when i queried i was given many reasons and advised that it was not a problem as i could upgrade at any time.
I never entered into the data contract (as confirmed by other MTN store - who advised that no physical or call centre contact is held on system). I know staff are paid commissions on these contracts and this upgrade without my permission is *****ulent and should be dealt with by MTN South Africa accordingly.
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Gary S's updateReviewer Update
20 Nov 2024, 12:51As an update. The Constantia MTN Branch has confirmed that no contract was entered into. Additionally they advised that either the Service Manager (Rushana Solomons) or Regional Manager (Quanita Nortje) would contact me. 2 days later no response from them so the branch advised that i should try contact them.
Clearly they have no interest - and likely because they are aware that they do not hold a contract.
What is equally concerning is that MTN South Africa would likely see this post and have not responded to assist. Is this a company that has a culture about making money and not caring about longstanding contract customers - especially when all i a, trying to do is an MTN upgrade and a new phone.
Clearly they have no interest - and likely because they are aware that they do not hold a contract.
What is equally concerning is that MTN South Africa would likely see this post and have not responded to assist. Is this a company that has a culture about making money and not caring about longstanding contract customers - especially when all i a, trying to do is an MTN upgrade and a new phone.
GS
Gary S's update20 Nov 2024, 12:51
Reviewer Update
As an update. The Constantia MTN Branch has confirmed that no contract was entered into. Additionally they advised that either the Service Manager (Rushana Solomons) or Regional Manager (Quanita Nortje) would contact me. 2 days later no response from them so the branch advised that i should try contact them.
Clearly they have no interest - and likely because they are aware that they do not hold a contract.
What is equally concerning is that MTN South Africa would likely see this post and have not responded to assist. Is this a company that has a culture about making money and not caring about longstanding contract customers - especially when all i a, trying to do is an MTN upgrade and a new phone.
Clearly they have no interest - and likely because they are aware that they do not hold a contract.
What is equally concerning is that MTN South Africa would likely see this post and have not responded to assist. Is this a company that has a culture about making money and not caring about longstanding contract customers - especially when all i a, trying to do is an MTN upgrade and a new phone.