MQ
Malunga Q
1 reviews | Active since Jul 2017
03 Jan 2018, 12:21
Contract account
In August '17 I was involved in an accident I contacted MTN to try make arrangements for my account. I went to their mtn shop in vangate mall CT, I was not assisted but was given a contact nr call. I called that nr so many times with no help. Till to date I have not received any help regarding my contract account all I get are text message about lawyers. I am so disgusted by this company, *********** consultants and such a huge company doesn't have a straight policy to assist their clients. I want to sort this account ASAP and need a superior person to assist
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MTN South Africa's replyOfficial
04 Jan 2018, 14:56Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Hope that you are better now after your injury.
The account balance is now R 1,255.00. As per our discussion you will make a payment to the account and then we can assist you to set up a payment arrangement for the difference, the account will be then be opened and the account removed from soft legal status.
Please make +-R800.00 payment at any Absa bank, once the payment reflect in 48 hours we can then assist with the arrangement.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
After the 48 hours you are welcome to contact me on ***.
I will be in touch with you tomorrow at 11h00 to confirm the amount that you can pay over to MTN
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply04 Jan 2018, 14:56
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Hope that you are better now after your injury.
The account balance is now R 1,255.00. As per our discussion you will make a payment to the account and then we can assist you to set up a payment arrangement for the difference, the account will be then be opened and the account removed from soft legal status.
Please make +-R800.00 payment at any Absa bank, once the payment reflect in 48 hours we can then assist with the arrangement.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
After the 48 hours you are welcome to contact me on ***.
I will be in touch with you tomorrow at 11h00 to confirm the amount that you can pay over to MTN
Kind Regards,
Alice van der Merwe
Best regards,