Contract

I called last week Friday.... The operators do not even know how to help me. I have 2 lines and I want to cancel the one, but apparently you cant cancel one if the other one is not paid in full... Then I asked the operator to help me to get a statement of my 2 lines and I asked for it to be separate and she gives me the total amount of the 2 contracts. Then she puts me thru to someone else who helped me and said in can take up to 3 days. In 2 days time it will be a week, Should I expect anything from you mtn? because you are quick to disconnect a line and useless when it comes to help your clients. I have 3 contracts and I will end all 3 because of useless people working for mtn.