CB
Chloe B
1 reviews | Active since Sept 2011
28 Aug 2015, 01:15
Contract
I have emailed Mtn numerous times with very delayed feedback if I was given any feedback at all. A week ago I had my last response from a Mtn consultant and I just think that it's disgusting. I'm living in Dubai for work and trying to get a consultant to email with regards to my contract back at home. Yet no one gets back to me. I need to know about billings and contract expiry. Yet Mtn hasn't even been able to get back to me about whether or not they can help me. The furthest I got was when a consultant asked me for my ID number and the contract account number. Due to me not being in SA I then told her I'm not able to give that information (contract account number - which is a serial number starting with letters)and that was on the 20th August 2015.
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 13:41Hello clo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract will be expiring on the 25-03-2016 and the amount due is R 265.77.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract will be expiring on the 25-03-2016 and the amount due is R 265.77.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 13:41
Official
Hello clo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract will be expiring on the 25-03-2016 and the amount due is R 265.77.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract will be expiring on the 25-03-2016 and the amount due is R 265.77.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,