1 reviews | Active since Aug 2015
Contract
I had a contract with mtn during my second year of the contract i started experiencing difficulties with my network being down for days or even weeks when i go into their mtn branches they will inform me that i have not paid my monthly subscription but i had proof that my monthly payment went off i was than requested to make manual payments at an absa branches until my debit orders were reinstated further on with my contract about to expire with all my payments made they (mtn) inform me that my account is with legal and this is something that is new to me because no one ever informed that this is the first time i heard that my account is on legal and mind you according to me my account should have been over long ago
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect that the debit orders returned more than 2x. Since April month we have not received any payment due to the account on cash method. The account balance is now R 936.33.
We have escalated the request to the legal department to assist you with feedback via e-mail function do to no alternative contact details received. You may send to them the email request for further assistance the email address for the legal department ***.
The account has expired 2015-08-10. The request has been sent to the cancellation department to cancel the contract as per the cancellation department this could not have been done due to the account that time in arrears with R1006.00. Credit for R69.67 has been passed and the account balance is now R936.33.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect that the debit orders returned more than 2x. Since April month we have not received any payment due to the account on cash method. The account balance is now R 936.33.
We have escalated the request to the legal department to assist you with feedback via e-mail function do to no alternative contact details received. You may send to them the email request for further assistance the email address for the legal department ***.
The account has expired 2015-08-10. The request has been sent to the cancellation department to cancel the contract as per the cancellation department this could not have been done due to the account that time in arrears with R1006.00. Credit for R69.67 has been passed and the account balance is now R936.33.
Kind Regards,
Alice van der Merwe
***