Contract

I have been trying to cancel my contrat for the past month. According to my online account the termination date was 28/06/2015.I tried to call the contact center to find out how to go about terminating the contract, I held on but I couldn't get through to a consultant because they were apparently on strike. I tried once again a few days later, I still did not get through. On 3rd July 2015 I went to an MTN store in Maponya mall where I initially app**** for my contract to find out if I could have my contract terminated as I had already paid it off for the 24 months which I had signed up for. The store assistant told me boldly that it was ''IMPOSSIBLE'' because their '808' call center line was not working due to the strike. This means that I have to pay for services that I no longer require, and money will still get debited from my account and this would go on until their employees decide to resume to their duties. I asked for an alternative solution to this. She told me that they couldn't do anything about it and I should go to the MTN Head office to see if they could help me, she also suggested that I put a stop order on my account so the money won't get debited. Poor Service.