MP
Michelle P
1 reviews | Active since Jul 2014
29 Mar 2017, 07:28
Contract
<p>Goodday, a few days ago I complaint about my account. The feedback I got was that my account was in fact behind, and that I should make a payment of R3042,of which I did on the 20th of March 17. Mtn then contacted me to thank me for the payment, and to inform me that my account is now up to date. 2 days later, I received another sms to inform me that my account is in arrears with R1521. After alot of calls made by myself to find out why and how this is possible, one of the consultants advice me (on the 28th of March 17)to cancel my stoporder at the bank, cause he can see that there was a payment, and he told me that I should only pay the amount of R1320 cash at any Mtn shop (my actual monthly amount). This morning (29th of Mar) I received an SMS (Yello, this is a friendly reminder that your bank account will be debited for the amount of R 4354.28 on the 01/04/2017. Kind Regards, MTNSA)... I'm fed up about my account problem, please can anyone assist on this matter. That amount will not be available in my account, which means my account will once again reflect in arrears. </p>
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MTN South Africa's replyOfficial
29 Mar 2017, 09:44Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your debit order returned unpaid 3 times as per the report. The system bill the account in arrears.
The account balance on the 1-3-2017 was R2833.15. The debit order returned unpaid for R1521.13 and has been added back to the account balance that brings the account balance to R4354.28 at this time the debit order was requested already for this balance due to the payment not reflected as yet on the account
You have made a payment for R3042.26 that bring the account balance to R1312.02 short paid.
The invoice's for March is added to the account R1322.01 +R569.00 + the short payment for R1312.02 =R3203.03.
If the debit order comes back unpaid after the 1-4-2017 you need to make a payment for the R1312.02 + the R11.40 for the unpaid debit.
The invoices for March will be debited on the 1-5-2017.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Mar 2017, 09:44
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that your debit order returned unpaid 3 times as per the report. The system bill the account in arrears.
The account balance on the 1-3-2017 was R2833.15. The debit order returned unpaid for R1521.13 and has been added back to the account balance that brings the account balance to R4354.28 at this time the debit order was requested already for this balance due to the payment not reflected as yet on the account
You have made a payment for R3042.26 that bring the account balance to R1312.02 short paid.
The invoice's for March is added to the account R1322.01 +R569.00 + the short payment for R1312.02 =R3203.03.
If the debit order comes back unpaid after the 1-4-2017 you need to make a payment for the R1312.02 + the R11.40 for the unpaid debit.
The invoices for March will be debited on the 1-5-2017.
Kind Regards,
Alice van der Merwe
***
Best regards,