TM
Thabiso M
1 reviews | Active since Nov 2015
12 Mar 2018, 11:00
Contract
Good day
To whom it may concern,
I would like to put in a complaint about the closure of my contract with MTN, my contract ended in November 2017 and I was not informed that I have to contact you to cancel the contract or anything of that sort, I gave my brother the phone using the same number and he there has not been any communication to me that the account is still opened and charged.
I am currently sitting on above R5000 and funny part is that none of your ever communicated and I ony realized this by the phone being blocked. What kind of service is that ? why not communicate if clients account is in arrears ? you only do that by closing the account. Doesn’t make sense.
I was told it can only be switched on by paying 75% of the outstanding amount? What bull**** is that if I was not aware that the number is still active and that I have to pay the account, why was there no communication????
So much for wanting me to take another contract with you, please tell whoever called to offer me Iphone 8 plus contract that they must never call again.
I will take a contract with another network, I am after this writing to HelloPeter. Do you really think I would not pay an account and damage my credit records? Like what the ****.
I request my line to be put back on and an arrangement be made just like a normal company would do, I have no 75% to pay right now however I am willing to make arrangement and please CANCEL MY CONTRACT WITH IMMEDIATE EFFECT.
I am looking forward to your response.
Kind regards
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Replies (2)
MTN South Africa's replyOfficial
12 Mar 2018, 11:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to your copy of your contract signed with MTN , the terms and conditions do state that a client need to give MTN 30 days notification before the contract expires for the cancellation request if no request is received the contract will move to a month to months contract and all usage further on the sim card after the expire date is valid.
Kindly be advised that the contract expire date was due 2017-11-10, the account balance on the 13-11-2017 was due R3309. 49 this balance was due before the contract expired.
Credit can only be passed to the account after expire date if the sim card was not used fir any calls, or data usage.
December 2017 invoice was allocated to the account and the sim card was used for calls, and data.
January 2018 invoice was allocated to the account and the sim card was used for data and calls.
February 2018 invoice was allocated and sim card was used.
The balance of R 5,922.45 is due to MTN.
suspension of the sim card was only done on 23-2-2018.
The contract will be cancelled but payment need to be done to clear the account balance if no payments is received the account will be handed over to the lawyers for collection.
Please try to pay the account R500- R1000.00 un till the balance is paid off.
For further assistance you may contact the corporate department 809 from a device for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Mar 2018, 11:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please refer back to your copy of your contract signed with MTN , the terms and conditions do state that a client need to give MTN 30 days notification before the contract expires for the cancellation request if no request is received the contract will move to a month to months contract and all usage further on the sim card after the expire date is valid.
Kindly be advised that the contract expire date was due 2017-11-10, the account balance on the 13-11-2017 was due R3309. 49 this balance was due before the contract expired.
Credit can only be passed to the account after expire date if the sim card was not used fir any calls, or data usage.
December 2017 invoice was allocated to the account and the sim card was used for calls, and data.
January 2018 invoice was allocated to the account and the sim card was used for data and calls.
February 2018 invoice was allocated and sim card was used.
The balance of R 5,922.45 is due to MTN.
suspension of the sim card was only done on 23-2-2018.
The contract will be cancelled but payment need to be done to clear the account balance if no payments is received the account will be handed over to the lawyers for collection.
Please try to pay the account R500- R1000.00 un till the balance is paid off.
For further assistance you may contact the corporate department 809 from a device for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
TM
Thabiso M's updateReviewer Update
12 Mar 2018, 12:20Good day
Thank you for your speedy response,
kindly advised then that why was there no communication about my account being in arrears from your collection department since November 2017?
No email or phone call was made to me until suspension of aco****.
I requested to make payment arrangement of R1000 for the account and was advise that i need to pay exactly 75% of what is outstanding Alice?
Will the network be switched once an arrangement has been made or what is to happen? kindly advise as i would like to port my number to another network.
TM
Thabiso M's update12 Mar 2018, 12:20
Reviewer Update
Good day
Thank you for your speedy response,
kindly advised then that why was there no communication about my account being in arrears from your collection department since November 2017?
No email or phone call was made to me until suspension of aco****.
I requested to make payment arrangement of R1000 for the account and was advise that i need to pay exactly 75% of what is outstanding Alice?
Will the network be switched once an arrangement has been made or what is to happen? kindly advise as i would like to port my number to another network.