MK
Mokgadi K
1 reviews | Active since Jan 2018
16 Jan 2018, 21:03
Contract
Reference ********** 54 I explicitly told the lady that I would like to cancel my contract and do not want to be billed by MTN another month, today I find the my account has been topped up!! I went to Two MTN stores to get the contract cancelled and they both referred me to the call Centre - when I tried to make calls to the call Centre myself it was not working so went back to Loch Logan waterfront in BFN the lady there assisted me to make the call on 10th of Jan 13h00!! I suggest MTN takes back their airtime because I gave them clear instruction not to bill me past the due date of my contract!!
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MTN South Africa's replyOfficial
17 Jan 2018, 10:33Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have evaluated your account and picked up that our Retentions department managed to assisted you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Jan 2018, 10:33
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We have evaluated your account and picked up that our Retentions department managed to assisted you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,