1 reviews | Active since Dec 2017
Contract
i app**** for a contract with a consultant who was very helpful and knew her products very well, however when asked about my status of my application i was transferred to 4 different departments and spoke to 8 different people , no one could help me or even pick up that an application was even done , one lady had said that i had not submitted my documents (payslips, statements etc) when i had sent all the documentation to the consultant i have never experienced such bad service in my entire life. I even tried sending a mail to ********** but the mail bounced back saying that the inbox is full i am very disappointed in mtn as they have such a good reputation among my peers:(
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note we have referred matter to our sales management to assist and get in touch.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note we have referred matter to our sales management to assist and get in touch.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
