CA
Christelle A
1 reviews | Active since Jan 2017
23 Jan 2017, 15:39
Contract
<p>I an writing on behalf of my sister, I am trying to assist her in sorting out her contract. Her one contract wans cancelled after it lapsed but after numerous calls they are still charging her every-month and if you give the reference numbers they still dont pick up the ref. number. you hold for so long and don't receive the help you need. this has been ongoing since March 2016 it is now Jan 2017 and still we didn't get to a solution.</p>
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MTN South Africa's replyOfficial
01 Feb 2017, 22:11Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been cancelled and the credit will be adjusted for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply01 Feb 2017, 22:11
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been cancelled and the credit will be adjusted for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,