LH
Lebogang H
1 reviews | Active since Dec 2012
12 Apr 2016, 12:04
Contract
I upgraded my phone a moth ago, i was not informed that the airtime and data i had was going to expire, i havent been using my contract sim card for a while, all of a sudden this morning when i wake up my account is seating on , while i dont miss any paying them every month. This not fair because the airtime the saying it has expired it is my money at the end of the day, are these guys trying to rip me off? why it was not expiring all along when i was not using the sim card?
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MTN South Africa's replyOfficial
13 Apr 2016, 09:25Hello DjBobo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that when you upgrade and migrate from one package to that of another, the services are different and the airtime does expire after 30 days of the migration being done.
We will suggest that you call our Sales Department on *** and request to speak to the agent who assisted you and if the agent is not available, you can request to speak to their direct Supervisor.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that when you upgrade and migrate from one package to that of another, the services are different and the airtime does expire after 30 days of the migration being done.
We will suggest that you call our Sales Department on *** and request to speak to the agent who assisted you and if the agent is not available, you can request to speak to their direct Supervisor.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Apr 2016, 09:25
Official
Hello DjBobo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that when you upgrade and migrate from one package to that of another, the services are different and the airtime does expire after 30 days of the migration being done.
We will suggest that you call our Sales Department on *** and request to speak to the agent who assisted you and if the agent is not available, you can request to speak to their direct Supervisor.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that when you upgrade and migrate from one package to that of another, the services are different and the airtime does expire after 30 days of the migration being done.
We will suggest that you call our Sales Department on *** and request to speak to the agent who assisted you and if the agent is not available, you can request to speak to their direct Supervisor.
Regards
Tim
MTN Complaints Management Team
Best regards,