Continuously debiting my account for cancelled services!

I took out a 5G router on a month to month plan in September 2024. When it was not fulfilling its purpose, I returned it to MTN Canal Walk and was told to call the help line to cancel. But as you will know, you wait 45mins because “all agents are currently busy”.

So I resorted to sending emails that are answered to the point of collecting security questions. After that nothing happens.

I AM BEING CHARGED FOR SOMETHING I AM NOT USING AND NO LONGER HAVE IN MY POSSESSION!!!

Yesterday a debit order of R1055.00 went off on my account. Please tell me what I am paying for, MTN!!