Continuous service suspension even though account paid

Our MTN account (A***) fell into arrears, and a payment arrangement was put in place to bring the account up to date. According to numerous communications with your Collections department, the account was up to date as at 1 July 2023. However the service has consistently been suspended due to alleged arrears or non-payment. Attached are proof of payments from the end of March 2023 up to and including the end of July 2023. Please urgently rectify this issue, and ensure that the service is restored with immediate effect. Should the account details on your end differ, kindly provide a detailed account for the last 6 months in order for me to reconcile the payments.